Welcome to Paws and Claws Pet Services. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Services Offered
Paws and Claws Pet Services offers dog walking, pet sitting, and other related pet services as outlined on our website. The availability of our services is subject to geographic location and prior booking.
Bookings and Payments
All services must be booked through our website using the 'Contact Us' page. Full payment will be sought at the time of booking, unless otherwise agreed.
Cancellations and Refunds
Cancellations must be made at least 24 hours before the scheduled service to receive a full refund. Cancellations made after this period may result in no refund. In case of emergency or severe weather, we reserve the right to reschedule or cancel the service, in which case a full refund or rescheduled appointment will be offered.
Pet Requirements
All pets must be up-to-date on vaccinations and free from parasites or contagious diseases. Dogs must be non-aggressive, friendly, happy to walk on lead and safe to walk in public spaces. Any specific requirements, health conditions, or behavioural issues must be disclosed prior to the service commencing by completing the registration form.
Liability
Paws and Claws Pet Services is fully insured for dog walking and pet services, but we are not liable for any pre-existing conditions or injuries sustained by the pet during the course of the service. While every effort is made to keep your pet safe, Paws and Claws Pet Services is not liable for any damages, losses, or injuries caused by factors beyond our control (e.g., accidents, escape, natural disasters).
Pet Safety and Supervision
All pets will be treated with the utmost care, attention, and responsibility. Dogs will be kept on a lead unless otherwise instructed by the owner and in safe, enclosed areas. We reserve the right to refuse service or terminate the contract if a pet is deemed aggressive or unsafe to handle.
Owner Responsibilities
It is the owner’s responsibility to ensure their pet is safe, healthy, and ready for the service. The owner must provide all necessary information and instructions for the proper care of the pet. Any damages to property, caused by the pet during the service, will be the responsibility of the owner.
Confidentiality
Paws and Claws Pet Services will not share any personal information or details about your pet without your consent. We may take photos or videos of your pet during the service for promotional purposes unless otherwise requested by the owner.
Changes to the Terms
Paws and Claws Pet Services reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services after such changes will constitute acceptance of the new terms.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at enquiry@pawsandclaws.uk.com